Contact Us

Package Lost: If your package is lost in transit, we will work with our shipping partners to locate it or provide you with a replacement or refund.
Damage Protection: If your package arrives damaged, let us know and we will send you a replacement at no extra cost to you.

By Email

Note: The window of time in which orders can be cancelled or incorrect shipping addresses corrected is very small. If you have any immediate concerns or changes to make to pending order, please submit a request to Customer Service below.

Tip: Please check our Customer Service links below for Frequently Asked Questions (FAQ), Returns, Shipping information, and more.

Questions about your order: Include your order number and all relevant information in your first message for the fastest resolution.
Technical Issues: Be sure to include the type of browser, operating system, and images of the issue.
General questions, comments, issues, or feedback: Is there something you'd like us to know about our website, our products, or your Premier Yarns experience? We value your feedback and suggestions.
Pattern and Product Questions: Have an issue or question about a pattern or product? Be sure to include pattern name or product name, color, and lot number, along with any pertinent information to help us assist you.

Business Hours: Our operating hours are Monday-Friday 9am-4:30pm.
Please allow up to 2 Business Days to receive a response.

By Email

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