Contact Us

Package Lost: If your package is lost in transit, we will work with our shipping partners to locate it or provide you with a replacement or refund.
Damage Protection: If your package arrives damaged, let us know and we will send you a replacement at no extra cost to you.

By Email

Note: The window of time in which orders can be cancelled or incorrect shipping addresses corrected is very small. If you have any immediate concerns or changes to make to pending order, please submit a request to Customer Service.

Questions about your order: Be sure to include your order number and give us as much information about the order as you can.
Technical Issues: Be sure to include the type of browser, operating system, and images of the issue.
General questions, comments, issues, or feedback: Is there something you'd like us to know about your website, our products, or your Premier Yarns experience? We value your feedback and suggestions.
Pattern and Product Questions: Have an issue or question about a pattern or product? Be sure to include pattern name or product name and lot number, along with any pertinent information to help us assist you.

By Email

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